Returns & Exchanges
At GEM Pawnbrokers, we stand behind the quality of our luxury fashion and jewelry; if you are not completely satisfied with your purchase, you may return eligible items within 14 days of delivery for a full refund. All items must be returned in their original condition with all security tags and authentication certificates intact.
Initiate Your Return
Log into your account portal or contact our customer service team to request a Return Merchandise Authorization (RMA) number and receive your prepaid shipping label.
Secure Packaging
Place the item in its original designer packaging and include all original paperwork, then pack it securely inside a sturdy shipping box to prevent damage during transit.
Ship the Item
Affix the provided prepaid label to your package and drop it off at any authorized shipping carrier location, ensuring you obtain a receipt for tracking purposes.
Inspection and Refund
Once our luxury experts verify the item's condition and authenticity, your refund will be processed to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing