Frequently Asked Questions
Your guide to luxury shopping at GEM Pawnbrokers
How do you guarantee the authenticity of luxury fashion items?
Every designer handbag, watch, and piece of jewelry undergoes a rigorous multi-point inspection by our certified gemologists and luxury brand experts to ensure 100% authenticity before being listed.
What is your return policy for online purchases?
We offer a 14-day return window for online orders. Items must be returned in their original condition with all security tags attached and original packaging included to qualify for a full refund.
Do you offer international shipping?
Currently, GEM Pawnbrokers ships to all 50 U.S. states. International shipping is available on a case-by-case basis; please contact our customer service team for a custom shipping quote.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and offer flexible financing options through Affirm for qualifying luxury purchases.
How are the conditions of pre-owned items graded?
We use a standardized grading scale ranging from 'Pristine' (new with tags) to 'Good' (visible wear). Detailed descriptions and high-resolution photographs are provided for every item to show its exact condition.
Can I pick up my online order at a physical GEM Pawnbrokers location?
Yes, we offer a 'Buy Online, Pick Up In-Store' option at select New York locations. Please choose your preferred branch at checkout and wait for the confirmation email stating your item is ready.